Reference

maxim4d Privacy Policy: What We Collect and Why

The maxim4d Privacy Policy sets out exactly what personal data we collect when you open an account, deposit via DANA, OVO, GoPay or QRIS, and use our lobby…

Account data protectionDANA & QRIS payment dataCookie controlsData retention policyRight to request deletion

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What Data We Collect and How It Is Used

maxim4d Service availability depends on jurisdiction. Users are responsible for checking local law before access.

When you register with maxim4d, we collect the name, email address and phone number you provide during verification, as well as the payment identifiers linked to DANA, OVO, GoPay and QRIS transactions. We also log device type, browser and session duration to detect suspicious access patterns

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and keep your account secure. Data collected from bank transfer and virtual account deposits — including BCA, BRI, Mandiri and BNI rails — is stored only as long as needed to process your transaction and satisfy any retention period that depends on local law. We do
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not sell your personal data to third parties. Aggregated, anonymised analytics may be used to improve lobby performance for you and others accessing the platform from cities such as Bandung and Medan, where local law permits.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

PRIVACY CONTACT PATHS

How to Reach Us About Your Privacy Rights

If you want to access, correct or delete the personal data we hold about you, our dedicated privacy support team is available 24 hours a day, seven days a week. You can submit a data request through live chat in the account dashboard, send an email to our privacy address, or use the in-app help form — responses are typically sent within 48 hours of receiving a verified request.

Team online

Live Chat

Reach the privacy team directly from your account dashboard, any time of day. We aim to respond to data queries within 48 hours of identity verification.

Email Request

Send a written data-access or deletion request to our privacy email address. Include your registered phone number so we can verify your identity quickly.

In-App Help Form

Use the Help section in your account to submit a structured privacy request. This path logs a ticket automatically, so you receive a reference number instantly.

HOW WE HANDLE DATA

Six Pillars of Our Privacy Commitment

From the moment you verify your phone number during account setup to each time you check a QRIS deposit receipt, we apply consistent data-handling practices.

Cookie Controls

We use session cookies to keep you logged in and analytics cookies to measure lobby performance. You can manage or withdraw cookie consent at any time from the account settings page.

Account Security

Phone verification is required before account access is granted. Login attempts and device changes are logged, and unusual patterns trigger an automatic account review to protect your credentials.

Payment Data Retention

Transaction records for DANA, OVO, GoPay, QRIS, bank transfer and virtual account deposits are retained for the period that depends on local law, then securely deleted from active storage.

Third-Party Sharing

We share data only with payment processors necessary to clear your deposit or withdrawal. No personal profile data is sold, rented or exchanged with advertisers or data brokers.

Data Access Requests

You can request a copy of the personal data we hold about you at any time via live chat or email. We aim to deliver verified responses within 48 hours of confirming your identity.

Deletion Requests

Request account and data deletion through the Help form. We will process it within the window that depends on local law and confirm deletion by email once the process is complete.

Frequently Asked Questions About the maxim4d Privacy Policy

The questions below cover what Indonesian account holders ask most often about how the maxim4d Privacy Policy applies to their account data, payment records and cookie settings. If your question is not answered here, reach the privacy team via live chat from your account dashboard.

It covers registration data such as name, email and phone number, payment identifiers from DANA, OVO, GoPay and QRIS transactions, session logs, device identifiers and any correspondence you send to our support team.

We share payment data only with the processors needed to clear your DANA, OVO, GoPay, QRIS or bank transfer deposit. We do not sell or license your financial identifiers to any advertiser or unrelated third party.

Retention periods depend on local law. Once the required period ends, active records are deleted from our systems. Transaction logs for QRIS and virtual account payments follow the same schedule.

Yes. Send a verified data-access request via live chat or email, including your registered phone number. We aim to respond within 48 hours of confirming your identity, where local law permits.

Use the Help form in your account dashboard to submit a deletion request. We process it within the window that depends on local law and send an email confirmation once your data has been removed.

We use session cookies for login continuity and analytics cookies to track lobby performance. You can review and change your cookie preferences at any time from the privacy settings page inside your account.

The policy applies to all accounts opened where local law permits. Specific data obligations — such as the retention period for BCA or Mandiri bank transfer records — depend on local law in the jurisdiction where you access the platform.

maxim4d Privacy Policy: What We Collect and Why

How to Reach Us About Your Privacy Rights

Live Chat

Email Request

In-App Help Form

Six Pillars of Our Privacy Commitment

Cookie Controls

Account Security

Payment Data Retention

Third-Party Sharing

Data Access Requests

Deletion Requests

Frequently Asked Questions About the maxim4d Privacy Policy

01 What personal data does the maxim4d Privacy Policy cover?

02 Does maxim4d share my payment data with third parties?

03 How long does maxim4d keep my account data?

04 Can I request a copy of the data maxim4d holds about me?

05 How do I ask maxim4d to delete my personal data?

06 How does the maxim4d Privacy Policy handle cookies?

07 Does the Privacy Policy apply differently based on my location in Indonesia?

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